Tech Mahindra and Microsoft Collaborate to Enable Generative AI-Powered Enterprise Search

Tech Mahindra, a leading provider of digital transformation and consulting services, has announced a strategic integration with Microsoft to introduce Generative AI-Powered Enterprise Knowledge Search. This new offering, part of Tech Mahindra’s TechM amplifAI0->∞ suite of AI solutions, aims to enhance enterprise effectiveness and personalization by leveraging generative AI to unlock the full potential of enterprise data and deliver a comprehensive, multi-modal search experience across different channels.

Tech Mahindra Integrates Microsoft Azure OpenAI to Boost Enterprise Knowledge Search

Tech Mahindra‘s Generative AI-Powered Enterprise Knowledge Search combines Microsoft Azure OpenAI Service, Azure Cognitive Search, and Azure Language Understanding to revolutionize knowledge accessibility within organizations. This integration will improve the knowledge quotient by providing unique capabilities such as content summarization, knowledge graph-led structuring, and an innovative query interface.

Hasit Trivedi, CTO – of Digital Technologies and Global Head – of AI at Tech Mahindra, highlights the significance of generative AI in enterprise search, emphasizing that it will significantly enhance user-centric and efficient search experiences. By leveraging advanced statistical analysis, natural language processing (NLP), large language models (LLM), and other techniques, the offering ensures correct tagging and indexing, eliminates duplicate and irrelevant content, and maintains a well-organized repository across diverse content sources and types.

The Generative AI-Powered Enterprise Knowledge Search from Tech Mahindra empowers enterprises to optimize their business processes, elevate employee productivity, and deliver exceptional customer experiences. With improved information access and discovery, enterprises can create intelligent, personalized, and effective experiences, leading to enhanced employee satisfaction. The solution enables searching for information across various content formats, including documents, images, audio, videos, and more. Additionally, it offers an omnichannel experience by supporting search across voice assistants and conversational AI platforms.

Sangita Singh, General Manager IT&ITES at Microsoft India, expresses enthusiasm for Tech Mahindra’s integration of Microsoft Azure AI, which enables enterprises to leverage generative AI and unlock the full potential of their data. Singh emphasizes that this collaboration will not only boost effectiveness and personalization but also significantly enhance employee productivity and satisfaction.

The launch of Generative AI-Powered Enterprise Knowledge Search aligns with Tech Mahindra’s commitment to delivering advanced AI-led solutions. It complements the company’s recent additions of Evangelize Pair Programming and Generative AI Studio, solidifying its position as an AI transformation leader in the industry.