According to a joint statement released on Tuesday, conversational AI platform Jio Haptik has partnered with Microsoft Azure to enhance its current hindi language chatbots.

Currently, Jio Haptik allows chat in 130 different languages.

According to the firm, Jio Mobility has facilitated over 2 million talks, with human interventions reduced by 80% and localised query volume increased by 2.5 times.

“Conversational AI needs translation technology that is natural and should be able to understand the meaning behind the sentences, recognise spelling mistakes and process slang, colloquialism, and other forms of improper grammar to respond accurately. This is where other tools lacked, and where our collaboration with Microsoft- and the use of Azure Cognitive Services comes in,” Jio Haptik CPO Praful Krishna said in a statement.

He asserted that the team could produce a highly accurate solution for Hindi, including Hindi written in Roman script in addition to Hindi written in Devanagari, using data from Haptik and cognitive models from Microsoft.

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