Xiaomi strengthens its after-sales presence with Phase Two expansion, reinforcing its value-for-experience strategy and long-term device ownership support.
Xiaomi Service Centre Expansion
| Phase | Cities | Timeline | Achievement |
|---|---|---|---|
| Phase 1 | 10 | 2025 | 95% 24-hour repairs |
| Phase 2 | 15 | Q1 2026 | Enhanced access |
| Target | 100 | Ongoing | Nationwide |
15 New Cities Get Premium Service
Following successful 10 Premium Service Centres in 2025, Xiaomi announced expansion to 15 cities in Q1 2026. Ludhiana and Indore launched January 29, followed by Visakhapatnam, Surat, and Lucknow—marking Phase Two toward 100 nationwide centres.
Premium Features: Faster turnaround, dedicated expertise, product zones, enhanced convenience—transforming repairs into elevated experiences.
Beyond Just Repairs
Centres function as experience hubs offering:
Enhanced Services:
- Priority 24-hour repairs
- Advanced diagnostics
- Standby handsets for extended repairs
- Certified expert technicians
Customer Benefits:
- 30-day discounts for women
- Lifetime waivers for defence personnel and persons with disabilities
- Up to 50% off select spare parts
- Complimentary screen protectors
Community: Xiaomi Days every Wednesday with exclusive benefits—explore more at Technosports.
Phase 1 Performance
First 10 centres delivered:
- 95% 24-hour repairs
- <1% repeat visits
- <0.5% escalations
- 5,000+ Wednesday Service Days participants
Value-for-Experience Strategy
Sudhin Mathur, COO Xiaomi India, emphasized expansion addresses customers holding devices longer, making reliable service essential for maximizing value and longevity.
As replacement cycles lengthen, Xiaomi positions itself as a long-term partner—supporting durable devices with years of updates and accessible premium service.
Looking Ahead
Phased Q1 2026 rollout steadily expands premium access across India. With durability engineering and comprehensive service, Xiaomi reinforces sustainable, responsible ownership.
