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Flipkart customers still end up receiving defective products, the e-commerce website need to improve its logistics

Flipkart has just completed its Big Savings Day sale, which was a huge success. During the sale, there were numerous appealing bargains offered. However, this is not the only Flipkart sale; we will witness several Flipkart sales throughout the year. This will bring you some great deals on smartphones, laptops, refrigerators, and other items.

Customers have recently received defective products from a variety of organisations across a wide range of industries. These instances feature a variety of problems, ranging from manufacturing faults to quality control failures.

We have already this incidents which have happened a lot recently but the spark was ignited yet again by a recent tweet. Yesterday, a customer had to part ways with an $8000 couch due to significant issues discovered within it. The couch was infested with an astonishing two million individual bed bugs, along with the presence of three distinct colonies of bacteria.

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The unpleasant odor emanating from the couch further added to the overall unpleasantness. Consequently, the customer decided to dispose of the couch by leaving it on the sidewalk for garbage collection.

The Big Diwali Sale which ended in India recently had a lot of issues where customers have recieved defective products or no products at all. A buyer from Mangaluru during the previous Big Diwali Sale claims that he ordered a gaming laptop but received a stone and some e-waste instead.

After getting information from the consumer, Flipkart offered a complete refund

These kind of scenarios occur frequently, which is why e-commerce sites offer services such as “open box delivery.” Flipkart has implemented the “open box delivery” method, which allows consumers to certify that they have gotten only the desired item. Before providing the One Time Password (OTP), the consumer may request that the delivery agent open the box and verify that the proper item was delivered.

credit: flipkart

In another incident we had recieved reports that, after purchasing an iPhone from online retailer Flipkart, a teenager from Koppal, Karnataka, received a “Nirma” detergent bar.

To address any concerns or grievances related to Flipkart, customers can contact their customer support staff or grievance officer by dialing 1800-202-9898 from a mobile phone or landline. This helpline number allows customers to explain their concerns in detail and seek resolution.

If a defect is identified within the Returns Window, Flipkart will offer a refund or replacement of the same product without any additional charges. However, if no defect is confirmed or the issue is not diagnosed within 10 days of delivery or installation (if applicable), customers may be directed to a brand service center for further assistance in resolving any subsequent issues.

Have you also faced any incident of recieving defective products from Flipkart? let us know in comments.

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Nivedita Bangari
Nivedita Bangari
I am a software engineer by profession and technology is my love, learning and playing with new technologies is my passion.

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