Xiaomi India has just raised the bar for customer service in the smartphone industry, unveiling its cutting-edge AI-enabled Customer Support Center—a move that promises to transform how millions of Indians experience after-sales care. With this bold step, Xiaomi becomes the first smartphone brand in India to offer support in 11 regional languages, making help more accessible than ever for users across the country.
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Xiaomi India Doubles Down on Customer Experience with New AI-Powered Support Center
Smarter, Faster, and More Inclusive: The Future of Customer Support
At the heart of Xiaomi’s new support center is a powerful AI infrastructure designed to deliver smarter, faster, and more personalized service. Whether you reach out via voice, chat, email, or social media, Xiaomi’s system ensures your queries are handled with agility and precision. The company’s robust three-level escalation matrix guarantees that every issue is addressed transparently and resolved promptly, no matter how complex.
24×7 Support in Your Language
India’s diversity is its strength, and Xiaomi is embracing it fully. By offering customer support in 11 regional languages, Xiaomi is breaking down barriers and ensuring that every user—no matter where they are or what language they speak—can get the help they need, when they need it. Support is available around the clock on chat and social media, so assistance is always just a message away.
Innovation That Puts Customers First
Xiaomi’s new AI-powered center isn’t just about answering questions—it’s about redefining what customer care can be. The advanced infrastructure allows for rapid rollout of new service features and adaptive learning, so the support experience keeps getting better. From video demonstrations for flagship smartphones to live video assistance for TV repairs, Xiaomi is making sure that help is not only available, but also easy to understand and use.
Building on a Legacy of Inclusivity
Last year, Xiaomi introduced sign language support for person with a disability —a first in the industry. This latest upgrade builds on that foundation, reflecting Xiaomi’s vision of truly inclusive, next-generation customer care. The company is committed to reimagining service delivery, ensuring that every customer feels valued and supported.
Laying the Groundwork for Customer-Centric Growth
With the launch of its AI-powered Customer Support Center, Xiaomi is not just keeping up with the times—it’s setting the pace. This initiative lays a strong foundation for the next phase of customer-centric growth, positioning Xiaomi as a leader in both technology and service excellence.
Experience the future of customer support with Xiaomi—where innovation meets inclusivity, and every customer matters.
