AMD has now confirmed the issues of USB connectivity, the Ryzen-powered PC and laptop users are facing the problem. In recent weeks, a few numbers of AMD Ryzen users have taken to Reddit regarding the USB connectivity problems on their devices.
Few are saying that the issue led to keyboard connection drops, problems with VR headsets such as HTC Vive and Oculus Rift, and some connection problems with external storage devices and USB-connected coolers.
It seems that the issue is seen only in the Ryzen 3000 and 5000 series CPUs in 500-series motherboards, like the AMD x570 and B550. Most likely, the problem is occurring in the systems which have NVIDIA RTX GPUs.
Though the exact reason for the problem is not clear to anyone, AMD has accepted the USB connectivity issue via a statement posted to Reddit.
“AMD is aware of reports that a small number of users are experiencing intermittent USB connectivity issues reported on 500 Series chipsets,” the company said.
“We have been analyzing the root cause and at this time, we would like to request the community’s assistance with a small selection of additional hardware configurations. Over the next few days, some users may be contacted directly by an AMD representative via Reddit’s PM system with a request for more information.”
The post continues, “We will provide an update when we have more details to share. Customers facing issues are always encouraged to raise an Online Service Request with AMD customer support; this enables us to find correlations and compare notes across support claims.”
Until AMD comes up with a solution, a handful of Redditors have come forward with some workarounds. One possible quick-fix you can try – change the motherboard’s settings from PCIe 4.0 to PCIe 3.0. By doing this, some users found this useful.
