Behind every seamless banking app and instant transaction lies a complex web of IT systems working around the clock — and Axis Bank just took a major step to make that backbone smarter. Axis Bank has partnered with global tech services provider Cognizant to roll out AMS 2.0, an automation-first application management initiative aimed at boosting reliability, efficiency, and stakeholder experience across its core banking platforms.
Table of Contents
Axis Bank–Cognizant AMS 2.0 Deal
| Detail | Information |
|---|---|
| Partners | Axis Bank, Cognizant (NASDAQ: CTSH) |
| Initiative | AMS 2.0 (Application Management Services) |
| Agreement Duration | 5 years |
| Focus Areas | Automation, governance, operational consistency |
| Business Verticals Covered | Branch & Operations, Cards, Corporate Banking & Treasury, Core Platforms & Payments, Finance & Accounting, Retail & Wholesale Banking, Data Platforms & Integration |
| Status | Successfully implemented and live |
What Is AMS 2.0?
AMS 2.0 is a structured, jointly driven program built to strengthen delivery governance, improve operational consistency, and accelerate automation adoption across Axis Bank’s application support ecosystem. Rather than a one-time upgrade, it’s designed as an ongoing operating model — one that emphasizes service reliability, cost efficiency, scalability, and strict compliance discipline across the Bank’s most critical systems.
The initiative forms a key pillar of Axis Bank’s broader technology transformation journey, reflecting a strategic push to build an IT operating model that’s resilient, future-ready, and capable of supporting long-term business growth.
Where The Collaboration Will Have Impact?
Under the five-year agreement, Cognizant will work closely with Axis Bank to support systems spanning some of the Bank’s most critical business verticals — from branch operations and cards to corporate banking, treasury, core payment platforms, finance, retail and wholesale banking, and data integration systems. This wide scope signals just how central automation-led application management has become to modern banking infrastructure.
What The Leadership Is Saying?
Avinash Raghavendra, Group Head – Information Technology & Retail Operations at Axis Bank, noted that AMS 2.0 is part of the Bank’s effort to build a more resilient, scalable, and automation-enabled operations model, adding that Cognizant has closely supported the Bank through a complex application transition.
Ganesh Ayyar, President – Asia Pacific & Japan at Cognizant, echoed that sentiment, highlighting the team’s focus on disciplined service delivery, governance-led operations, and the responsible use of automation to improve system stability and efficiency.
Axis Bank is one of India’s largest private sector banks, serving Large and Mid-Corporates, SMEs, Agriculture, and Retail customers. As of June 30, 2026, the Bank operates 6,295 domestic branches and 12,564 ATMs and cash recyclers across the country, alongside an Axis Virtual Centre spanning eight locations with 1,700 Virtual Relationship Managers. The Axis Group also includes Axis Mutual Fund, Axis Securities, Axis Finance, Axis Trustee, Axis Capital, A.TReDS, Freecharge, Axis Pension Fund, and Axis Bank Foundation.
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FAQs
Q1. What is the duration of the Axis Bank–Cognizant AMS 2.0 agreement?
The two companies have entered into a five-year agreement for application management services.
Q2. Which banking verticals does AMS 2.0 cover?
It spans Branch Operations, Cards, Corporate Banking & Treasury, Core Platforms & Payments, Finance, Retail & Wholesale Banking, and Data Platforms.
