Sony Removes Popular game Cyberpunk 2077 from PlayStation Store, offers full refund

One of the year’s most highly anticipated gaming blockbuster, Cyberpunk 2077, has been plagued by bugs due to which Sony is pulling the game from the PlayStation Store and in an unprecedented instance offering full refunds for anyone who bought the game from the digital storefront, the company said on Thursday. Visit this site and sign in to your PlayStation account to submit a refund request now if you haven’t yet.

The dystopian themed title doesn’t come up in a search for “Cyberpunk 2077” on the web version of the PlayStation store. The radical move to remove the game came after the console version faced reviews calling out problems and an online outcry from players disappointed with its poor performance. On the PS5,  there are repeated crashes and a number of distracting visual glitches. The game fares a lot worse on PS4, Eurogamer reported poor performance, low framerate, and texture pop-in.

Sony’s move to pull the game from the PlayStation store comes just days after CD Projekt Red, the Polish developers of Cyberpunk 2077, said people who are not happy with their purchase on the Xbox One or PS4 should request a refund. Yet, many who bought digital versions of the game were unable to get refunds due to Sony’s stringent refund policy. (With Microsoft’s more generous refund policy, players who bought the Xbox One version of the game have reported better luck.)

According to The Verge, CD Projekt Red posted a note to its investor website disclosing Sony’s decision, saying (PDF):

“The decision [to disclose Sony’s decision] was undertaken following our discussion with SIE [Sony Interactive Entertainment] regarding a full refund for all gamers who had purchased Cyberpunk 2077 via PlayStation Store and want a refund at this time. All copies of the game previously purchased digitally on PlayStation Store remain available for use by their respective buyers. Gamers can still buy physical versions of the game in retail and mail-order stores. All copies, whether digital or physical, will continue to receive support and updates from the Company.”

It’s unclear when Sony plans to return Cyberpunk 2077 to the PlayStation Store.

“SIE (Sony Interactive Entertainment) strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store,” Sony said on Friday according to the Economic Times.

“SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.”

All copies of the game, digital and physical, will continue to receive support and updates, and physical copies can still be bought by PlayStation owners. “We are working hard to bring Cyberpunk 2077 back to the PlayStation Store as soon as possible,” says CD Projekt Red.

The Warsaw-based publisher has also committed to releasing patches to improve Cyberpunk 2077 and fix bugs and crashes. They have already released one post-launch update, and in a statement dated December 13th, the studio said another update is “coming within the next 7 days.” More important fixes are planned for January and February. “Together these should fix the most prominent problems gamers are facing on last-gen consoles,” the company said.