Restroworks, a restaurant technology company serving over 25,000 establishments across 50+ countries, has partnered with Truecaller to eliminate SMS-based OTPs from restaurant verification processes. Announced on January 22, 2026, the integration brings instant, secure, and contactless customer authentication to physical dining environments through Truecaller’s phone number verification SDK.
Table of Contents
Restroworks x Truecaller Partnership Overview
| Aspect | Details |
|---|---|
| Restroworks Reach | 25,000+ restaurants, 50+ countries |
| Truecaller Users | 450 million globally |
| Technology | Truecaller phone verification SDK |
| Key Benefit | OTP-free customer authentication |
| Use Cases | In-store ordering, loyalty enrollment, contactless dining |
| Fallback | Conventional verification if app not installed |
How OTP-Free Verification Works
The integration removes traditional SMS-based One-Time Passcodes entirely. When customers place orders, restaurant staff enter phone numbers into the point-of-sale (PoS) system, triggering:
- Secure push notification sent through Truecaller
- Customer approval without sharing OTP or handling the device
- Automatic fallback to conventional methods if Truecaller isn’t installed
- Seamless continuity ensuring no disruption to ordering
This contactless approach respects customer privacy while maintaining service efficiency—critical for high-volume dining environments.
Speed, Accuracy, and Data Reliability
The solution delivers three core advantages:
Operational Efficiency: Reduces delays associated with OTP verification, streamlining customer interactions and improving transaction flow at physical locations.
Improved Data Quality: Direct phone number verification ensures accurate customer identification, reducing incorrect or unverified entries within restaurant systems.
Enhanced Engagement: Verified customer data supports long-term loyalty programs and personalized dining experiences based on reliable information.
Industry Leaders Weigh In
“We believe the future of dining lies in seamless experiences. With Truecaller’s trusted identity infrastructure integrated into Restroworks, restaurants globally can enable contactless dining, instant loyalty enrollment, and data-driven personalization,” said Ashish Tulsian, Co-Founder and CEO of Restroworks.
Priyam Bose, Global Head of GTM and Developer Products at Truecaller, added: “Our partnership marks an important step in extending secure mobile identity solutions into physical F&B and hospitality environments, supporting everything from order placement to loyalty enrollment while building confidence across every customer touchpoint.”
Future-Ready Restaurant Technology
The partnership positions restaurants to offer modern verification methods that balance security, speed, and customer convenience. By eliminating OTP friction points, the integration supports faster service, contactless operations, and privacy-respecting customer experiences across both physical and digital restaurant touchpoints.
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FAQs
What happens if customers don’t have Truecaller installed?
The system automatically falls back to conventional verification methods, ensuring no service disruption.
How does OTP-free verification improve restaurant operations?
It reduces verification delays, improves transaction flow, enhances data accuracy, and supports contactless dining experiences.
