In a trending video online you can see Carl Pei from Nothing engaging with reviewers’ comments, in a considerate manner by acknowledging design flaws when necessary and providing explanations for features choices he made in the product lineup. The 35-year-old business person who was also one of the founders of OnePlus has left an impact on social media due to his calm composure and deep knowledge of his industry. Some users have even drawn parallels between him and Bhavish Aggarwal from Ola, who has been recently under scrutiny, for issues.
Carl Pei and Bhavish Aggarwal Approach on Social Media
The video clip showing Pei reacting to feedback from known tech YouTubers such as Marques Brownlee was posted by the Indian YouTuber Akash Banerjee with a mention of the Ola CEO in his post. Banerjee wrote on X, “Hey Bhavish Aggarwal, check this out. This is the Nothing CEO – sitting down and responding to YouTube reviews of his product. He often apologizes for design flaws, promises improvements, explains the rationale behind certain decisions, and occasionally pushes back. However, he never comes across as condescending or arrogant.”
Bhavish Aggarwal has faced criticism lately over the increasing number of complaints, from Ola Electric scooter owners. Comedian Kunal Kamra recently pointed out issues with Ola Electric’s customer service in a clash with Aggarwal. The controversy sparked when Kamra shared a photo showing Ola Electric scooters gathering dust at a service center. Aggarwal’s retort suggesting Kamra try working at a service center further aggravated the situation as social media users highlighted the surge in customer complaints to 80,000.
When compared to Bhavish Aggarwal, Carl Pei emerged as a positive figure. Social media users quickly recognized the major differences in how the two CEOs handle negative feedback, with many asking Aggarwal to learn from Pei’s approach. Comments ranged from praising Nothing’s customer engagement to sarcastic remarks about Ola’s problems, including references to incidents of their scooters catching fire.
FAQs
What did Carl Pei do in response to reviewer feedback?
Carl Pei, CEO of Nothing, addressed reviewer feedback gracefully by apologizing for design flaws and explaining the rationale behind certain features of his products.
How did social media react to Carl Pei’s approach compared to Bhavish Aggarwal?
Social media users praised Pei’s calm and knowledgeable demeanor, contrasting it with Ola CEO Bhavish Aggarwal, who faced backlash for his dismissive response to customer complaints about Ola Electric scooters.
