Xiaomi has launched 10 Premium Service Centres across major Indian cities, redefining customer care with faster repairs, immersive experiences, and product demonstrations. Starting October 7, 2025, these centres set a new benchmark in after-sales service with plans to expand to 100 locations nationwide.
Table of Contents
Launch Cities & Details
| Category | Details |
|---|---|
| Launch Date | October 7, 2025 |
| Initial Cities | Bangalore, Hyderabad, Kochi (Oct 7) |
| Subsequent Cities | Chennai, Kolkata, Delhi, Jaipur, Mumbai, Pune, Ahmedabad |
| Repair Completion | 95% within 24 hours |
| Expansion Goal | 100 Premium Service Centres |
| Special Days | Xiaomi Days every Wednesday |
What Makes These Centres Premium?
Xiaomi’s Premium Service Centres go beyond traditional repairs, offering an elevated experience that combines welcoming ambience with cutting-edge service capabilities. The centres complete 95% of repairs within 24 hours, an improvement from the current 89% rate.
According to Counterpoint Research, Xiaomi ranks among top brands in service speed, with 52% of customer issues resolved within four hours. For repairs extending beyond two hours, standby handsets ensure uninterrupted connectivity.
Experience Hubs, Not Just Service Points
These centres function as holistic experience hubs where customers can:
- Explore and purchase Xiaomi products
- Receive personalized assistance from certified engineers
- Access free software upgrades during Xiaomi Days (Wednesdays)
- Enjoy paperless operations aligned with sustainability goals
- Participate in community-building initiatives
Customer Relationship Managers fluent in English, Hindi, and local languages provide accessible support, while advanced diagnostic tools and ready spare parts ensure accurate, efficient service.
Commitment to Inclusivity
In line with Xiaomi’s commitment to gender diversity, these centres feature women empowering the service operations. All staff undergo regular upskilling programs on the latest Xiaomi technologies, ensuring expert-level support.
Sudhin Mathur, Chief Operating Officer of Xiaomi India, emphasized the vision: “Launching these Premium Service Centres is a strategic step in deepening our connection and raising the bar for customer experience in India. It reflects our long-term commitment to be part of everyday life.”
Xiaomi Days Benefits
Every Wednesday, customers can enjoy exclusive perks including:
- Special service discounts
- Free software upgrades
- Priority repair services
- Product demonstrations
This initiative strengthens community engagement while providing tangible value to Xiaomi users.
Expansion Strategy
The 10 Premium Service Centres mark the beginning of an ambitious expansion to 100 locations pan-India, complementing Xiaomi’s extensive network that already serves every pin code across the country.
For more Xiaomi updates, visit Xiaomi’s official newsroom and TechnoSports.
FAQs
When did Xiaomi open its first Premium Service Centres in India?
Xiaomi opened 10 Premium Service Centres starting October 7, 2025, across major Indian cities.
What is the repair completion rate at Xiaomi Premium Service Centres?
The centres complete 95% of repairs within 24 hours, with 52% resolved within four hours.
