TeamViewer just dropped a game-changer for IT teams worldwide. Their new TeamViewer Intelligence suite is transforming how support professionals handle everything from basic troubleshooting to complex enterprise environments.
Table of Contents
What Makes TeamViewer Intelligence Special?
Gone are the days of juggling multiple tools during support sessions. This AI-powered suite embeds intelligence directly into your workflow, making IT support faster and smarter.
| Feature | What It Does | Why It Matters |
|---|---|---|
| TeamViewer CoPilot | Real-time AI assistant in support sessions | Diagnose issues, automate tasks, generate workflows |
| Session Insights | Automated documentation with smart tags | Faster handovers, consistent knowledge sharing |
| Analytics Dashboard | Clear visibility into support metrics | Identify patterns, optimize team performance |
| Assist AR | AI-powered session summaries for field workers | Quick documentation for compliance |
How TeamViewer CoPilot Changes the Game
Picture this: you’re in the middle of a complex support session. Instead of alt-tabbing between tools, you simply chat with CoPilot to pull system logs, open Task Manager, or get diagnostic suggestions. It’s like having a senior technician whispering solutions in your ear.
For high-volume service desks, this means turning repetitive troubleshooting into rapid, scalable action. The AI learns from each interaction, making future sessions even more efficient.
The Numbers That Matter
With over 660,000 customers already trusting TeamViewer globally, this AI expansion represents a significant leap forward. The company’s €671 million revenue in 2024 demonstrates their commitment to innovation in the digital workplace space.
TeamViewer Intelligence is available as an add-on to Corporate and Tensor licenses, making it accessible for businesses ready to modernize their IT support operations.
The Bottom Line
TeamViewer Intelligence isn’t just another AI tool—it’s a complete rethink of how IT support should work. By embedding intelligence directly into support workflows, teams can focus on solving problems rather than managing tools.
Ready to revolutionize your IT support? Check out TeamViewer’s AI features and see how artificial intelligence can make your support operations more efficient.
FAQs
Is TeamViewer CoPilot available for all TeamViewer users?
No, it’s available as an add-on for Corporate and Tensor license holders only.
Does TeamViewer Intelligence work with existing IT tools?
Yes, it integrates seamlessly with leading tech partners and existing workflows.
