Nagarro, a global digital engineering leader, has unveiled five new Agentic AI solutions powered by Salesforce, showcased at Dreamforce 2025 in San Francisco. The innovations, announced on November 3, 2025, span sales, customer support, retail, lending, and logistics—advancing enterprises from automation to true AI autonomy.
Table of Contents
Nagarro’s Salesforce AI Solutions Overview
| Solution | Industry | Key Capabilities |
|---|---|---|
| Assista | Sales | Voice-based assistant, schedule management, Salesforce updates |
| SupportMate | Customer Service | Issue diagnosis, service scheduling, cross-sell identification |
| RetailMate | Retail | Smart recommendations, order optimization, invoice automation |
| FinZy | Lending | Loan automation, document verification, compliance tracking |
| FreightAssist | Logistics | Freight management, issue detection, compensation recommendations |
Balancing AI and Human Expertise
With 13 years as a trusted Salesforce partner, Nagarro operates across 15+ geographies with 800+ experts serving 150+ clients globally. The new solutions reflect the company’s theme of striking the perfect balance between AI capabilities and human oversight.
“These solutions empower organizations to move from automation to autonomy by unlocking new levels of efficiency, insight, and innovation,” said Viyom Jain, Managing Director and Global Business Unit Head, Enterprise Products. “They help Salesforce users work smarter, increase productivity, and deliver richer customer experiences.”
Five Industry-Specific Innovations
Assista transforms sales productivity through voice commands, managing schedules, updating Salesforce records in real-time, sharing client insights, and suggesting nearby leads—all while maintaining data accuracy and supporting multiple languages.
SupportMate revolutionizes customer support by diagnosing issues, scheduling service visits based on engineer availability, identifying cross-selling opportunities, and drafting personalized quotes with suggested discounts using knowledge articles for accurate resolutions.
RetailMate optimizes retail operations with smart recommendations, demand-based stocking to minimize stockouts, and automated invoice dispute resolution—enhancing revenue while maintaining partner trust through data-backed decisions.
FinZy accelerates lending processes by automating loan inquiries, document verification, issue detection, and sanctioning. It provides 24/7 support with omnichannel engagement while ensuring full compliance through tracked disclosures and audit trails.
FreightAssist streamlines logistics with AI-powered issue detection and resolution, case summarization with smart escalation, and fair compensation recommendations that enhance customer experience and operational performance.
From Automation to Autonomy
Nagarro’s Agentic AI solutions leverage Salesforce’s Agentforce platform, enabling intelligent agents to work independently while maintaining human oversight. This represents a fundamental shift from rule-based automation to context-aware AI that learns, adapts, and makes decisions.
The company supports clients across the entire Salesforce value chain—from enterprise consulting and product engineering to ongoing support—covering the full suite of Salesforce solutions with deep industry expertise.
For more information, visit Nagarro’s official website. Follow enterprise AI news at TechnoSports.
FAQs
What are Nagarro’s new Agentic AI solutions?
Nagarro launched five AI solutions for sales, support, retail, lending, and logistics powered by Salesforce Agentforce.
How long has Nagarro partnered with Salesforce?
Nagarro has been a trusted Salesforce partner for 13 years with 800+ experts serving 150+ global clients.
