In a significant move designed to enhance its service infrastructure and customer support in India, Lexar, a titan in the global memory and storage solutions arena, has declared a strategic partnership with Bangalore-based Kaizen Infoserve. This collaboration marks a monumental step in Lexar’s efforts to bolster its market infrastructure in India, promising to deliver exceptional service support to its customers.
Lexar’s Strategic Expansion Meets Kaizen’s Robust Network
With the storage solution sector experiencing exponential growth driven by surging demand, Lexar’s selection of Kaizen Infoserve as its exclusive service partner underscores the company’s dedication to meeting the evolving needs of its customers with innovative and reliable solutions. Kaizen Infoserve brings to the table an extensive network of over 60 service centers nationwide, including more than 10 regional hubs, 40+ locations of Kaizen Authorized Partners (KAP), and 12 strategically located warehouses. This expansive network ensures prompt product availability, enhanced inventory management, and rapid order fulfillment, setting new standards in customer service excellence.
Elevating Customer Service with Return Merchandise Authorization (RMA)
Kaizen Infoserve will spearhead the Return Merchandise Authorization (RMA) services, alongside providing general consultation via email and calls. The RMA service is pivotal for customers wishing to report issues with their orders or to return items, streamlining the process of exchanges and refunds in an efficient, stress-free manner. Kaizen’s role will extend to swiftly diagnosing and addressing any faults in returned products, ensuring customer satisfaction and service efficiency.
A Shared Vision for Unmatched Customer Support
Mr. Fissal Oubida, General Manager of Lexar Co. Ltd, highlighted the significance of partnering with Kaizen Infoserve, stating, “This partnership is a key milestone in Lexar’s strategic expansion within the Indian market. Our unwavering commitment to delivering superior customer service aligns perfectly with Kaizen’s exemplary record of service excellence. Together, we are committed to enhancing our service infrastructure, offering secure, efficient, and customer-centric solutions in the fast-evolving digital storage industry.”
Mr. Murali Krishnan, Managing Director of Kaizen, expressed pride in becoming Lexar’s pan-India service partner, confident in elevating consumer service levels. He emphasized Kaizen’s innovative WhatsApp service support and AI-assisted customer feedback cell, which streamline the service cycle and ensure a high level of customer satisfaction with an impressive 99% Service Level Agreement (SLA) achievement rate.
Comprehensive Support for Lexar’s Diverse Product Range
Under this partnership, Kaizen Infoserve will provide extensive repair and maintenance services across Lexar’s broad spectrum of memory products, including SD Cards, DRAM, SSDs, Micro SD cards, CFExpress cards, HDDs, USBs, and Card Readers. Recognizing the importance of accessibility and convenience for customers, Kaizen has streamlined the return process through walk-in Kaizen Hubs for in-person support, alongside offering customer drop point services for easy product and inquiry handling.
Kaizen Infoserve: Pioneering Service for Top Tech Brands
Kaizen Infoserve emerges as a national service provider, entrusted by renowned brands such as Cooler Master, Array Networks, Corsair, Zotac, Wipro, and Micron Technology. Their partnership with Lexar is poised to redefine the standards of customer service in the Indian memory and storage solutions market, promising an unmatched customer experience.
By intertwining Lexar’s innovative storage solutions with Kaizen Infoserve’s formidable service network, this partnership is set to significantly enhance the customer service landscape in India, catering to the growing demand with efficiency, reliability, and unparalleled support.
