Traveling by train in India, especially during festive seasons or holidays, often comes with the stress of long waitlists and unconfirmed tickets. But what if you could eliminate that anxiety and travel worry-free? Enter ixigo, India’s leading OTA (Online Travel Agency) for the next billion users, with its latest innovation: ‘Travel Guarantee’. This groundbreaking feature, now available on the ixigo Trains app, is designed to provide unmatched convenience and peace of mind for train travellers with waitlisted tickets.
With the ‘Travel Guarantee’, passengers whose tickets remain unconfirmed at the time of chart preparation will receive a 3X refund of their ticket fare. This refund empowers users to make last-minute bookings through alternative modes of transport, such as flights or buses, without worrying about skyrocketing prices.
Table of Contents
ixigo’s Game-Changing ‘Travel Guarantee’ Feature: 3X Refunds for Waitlisted Train Tickets
Why ‘Travel Guarantee’ is a Game-Changer for Train Travelers
During peak travel seasons, such as festivals or holidays, train tickets often end up on long waitlists due to high demand. For travelers, this means added stress and the need to scramble for last-minute alternatives like flights or buses, which are often more expensive. ixigo’s ‘Travel Guarantee’ eliminates this uncertainty by offering a triple refund on unconfirmed tickets, giving users the flexibility to rebook their journey without financial strain.
How Does ixigo’s ‘Travel Guarantee’ Work?
The process is simple and user-friendly:
- Opt for Travel Guarantee: Passengers can select the ‘Travel Guarantee’ feature for a nominal charge while booking tickets for selected trains and classes on the ixigo Trains app.
- Refund Process: If the ticket remains waitlisted at the time of chart preparation:
- 1X of the ticket fare is credited back to the original payment mode.
- 2X of the ticket fare is refunded as a Travel Guarantee Coupon, which can be redeemed for flight, train, or bus bookings on ixigo.
This ensures that travelers are not only refunded but also equipped with the flexibility to book alternative travel options without worrying about last-minute fare hikes.
A Word from ixigo’s CEO
Dinesh Kumar Kotha, CEO of ixigo Trains, shared his thoughts on the new feature:“At ixigo, we are dedicated to creating innovative solutions that make travel smoother and stress-free for our users. Train waitlists can often cause anxiety, especially during peak travel seasons when securing a seat becomes a challenge. This is where our ‘Travel Guarantee’ feature steps in as a safety net, by offering up to 3X the refund on unconfirmed tickets. This not only provides greater financial value but also empowers travellers to rebook their journey through alternate travel options without having to worry about last-minute fare hikes. With this initiative, we aim to make train travel more reliable, convenient, and worry-free for everyone.”
Why Choose ixigo Trains?
ixigo Trains has consistently been at the forefront of revolutionizing train travel in India. With customer-centric features like free cancellation, food on train, and now the ‘Travel Guarantee’, ixigo continues to redefine the travel experience. The app’s commitment to providing instant refunds, seamless booking options, and innovative solutions makes it the ultimate choice for train travelers across the country.
