Keeping in tandem with the complaints, India’s Consumer Protection Authority (CCPA) has sent Apple Inc. a notice regarding the performance change users have experienced on their iPhones post-update to iOS 18+. The warning comes after complaints were received through the National Consumer Helpline, with complaints that device performance had been reduced and that technical malfunctions had sprouted up after the update was pushed out.
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CCPA Sends Notice to Apple Over iPhone Performance Issues After iOS 18+ Update
Consumer Affairs Minister Pralhad Joshi posted on X to announce the move and said the CCPA had acted after reviewing the complaints. In his post, he mentioned, “After examining consumer grievances, the department has issued a notice to Apple through the CCPA, seeking a response on the matter.”
Apple is also being asked to explain the various technical glitches and performance concerns that users claim are connected to a recent iOS update. Apple will need to explain and work through these concerns, identify what is causing the problems, and present ways to fix them. The CCPA’s intervention signals an emerging regulatory scrutiny on Apple’s deployment in India, where the high-end smartphone market is quickly growing.
Specific complaints from users suggest this latest revision has introduced slowdowns or other performance troubles with their devices and Apple is likely to respond with cause and cure. With the Indian government ramping up its scrutiny of tech firms, this could set a precedent for doing more to address consumer concerns in the country.
FAQs
Why did the CCPA issue a notice to Apple?
The CCPA issued the notice due to consumer complaints about iPhone performance after the iOS 18+ update.
What is Apple expected to do?
Apple is expected to explain the causes of the issues and offer solutions.
