India’s used car market just got a major tech upgrade! CARS24 has partnered with ElevenLabs and Google Cloud to deploy cutting-edge voice AI technology across their nationwide network, transforming customer experiences with real-time conversation intelligence.
Table of Contents
Partnership Overview
| Detail | Information |
|---|---|
| Companies | CARS24, ElevenLabs, Google Cloud |
| Technology | Real-time voice intelligence platform |
| Coverage | 100+ hubs nationwide |
| Languages | 14 Indian languages and dialects |
| Monthly Processing | 20,000+ hours of conversations |
| Accuracy | 98.5% on automotive terminology |
CARS24 Teams Up with AI Giants: Transforming India’s Used Car Market
This groundbreaking collaboration addresses a critical challenge in India’s used car industry: trust. By capturing and analyzing customer-agent conversations in real-time, the platform provides unprecedented transparency and efficiency.
The voice AI solution processes conversations across multiple Indian languages and dialects, ensuring no customer interaction is lost in translation. This multilingual capability is crucial for India’s diverse automotive market.
Impressive Results Speak Volumes
Since implementation, CARS24 has achieved remarkable improvements:
- 35% increase in first-visit conversions
- 40% reduction in evaluation disputes
- 25% rise in customer satisfaction scores
- 50% faster issue resolution times
These metrics demonstrate how AI technology can revolutionize traditional industries, particularly in trust-sensitive sectors like used car sales.
Privacy-First Innovation
The platform prioritizes security with:
- Automated PII redaction
- Encrypted data pipelines
- Consent-based recording
- Compliance with Indian data protection standards
Jayesh Gupta, Head of AI and Innovation at CARS24, emphasized: “Our voice AI solution is changing the reality of the used car industry, cutting resolution times in half and boosting customer satisfaction.”
Future Roadmap
CARS24 plans to expand capabilities with:
- Automated quality coaching for agents
- Voice-enabled car discovery
- Multilingual voice commerce for complete transactions
This partnership showcases how established companies can leverage emerging technologies to solve real-world problems while maintaining customer trust and data security.
FAQs
How many languages does CARS24’s voice AI support?
The platform processes conversations in 14 Indian languages and dialects with 98.5% accuracy.
What measurable improvements has CARS24 seen from voice AI?
They’ve achieved 35% higher conversions, 40% fewer disputes, and 50% faster issue resolution.
