Post the global pandemic, the maximum of the workforce switched to the Work From Home mode and still continuing with the same. It’s really tough not to communicate with beloved colleagues face to face. Over the call is the only way, and also need to take long calls. We know this pain, even experienced.
Fortunately, some audio brands detect this issue and bring solutions too. Poly is one of the audio market leaders who heard us, and as a new-age solution, it introduced Voyager 4320 UC office headset. This product came to Indian in September, this year and I got a chance to experience it for around a week now. So, here’s my experience throughout this time.
Before the deep dive, Poly has solutions for all kinds of communication-related issues. For an excellent WFH experience, I have shared some of its solutions. You can click here for the article. So, let’s begin.
About Voyager 4320 UC:
- Audio Quality: Callers hear you — not your surroundings, with a noise-canceling dual mic with Acoustic Fence technology to block out background noise in a flexible microphone boom
- Connectivity and Mobility: Connect to a computer via BT700 Bluetooth adapter or mobile via Bluetooth 5.2. Move around freely with up to 50 m/164 ft of Bluetooth wireless range (with included BT700 USB Adapter). Use wireless with the included Bluetooth adapter or as a wired headset with audio over USB cable mode
- Integration: Bring up Microsoft Teams instantly thanks to the full native Teams experience with a dedicated Teams button on the headset
- Wearing Style: Stereo headset with passive noise isolation designed to keep you in the zone. Enjoy all day wearing thanks to a comfortable and adjustable padded headband
- Ideal for: The hybrid worker needing an affordable solution to connect at home and in the office
In the Box:
- Voyager 4320 UC
- BT700 Bluetooth adapter
- Type-A to Type-C cable
- Paper works
Build & Design:
This Voyager 4320 UC office headset comes under the premium category. The same I felt from the first touch. I mistakenly thought it was metal, but the body is fully made up of plastic and obviously, there are cushioning. The headband size is adjustable, so it can fit everyone. The cushions in the earcups are slightly up from the base and wobble a bit. It provides additional comfort. The microphone is on the right side, which is rotatable and flexible. So, if somehow the caller complains that s/he is not able to hear me, I can adjust the mic as per requirement.
There are multiple buttons, including the volume up and down, call receive/cut, and a dedicated button to mute to unmute the calls. Only the mute/unmute button is placed below the microphone twig, the other buttons are placed to the right ear-cup. All are very clicky, so every time I get to know if I press it properly or not. The power button and the Type-C port are below the right ear cup.
Lastly, a fine glossy texture is added to the earcups and it is surrounded by an LED ring on the right side only.
Overall, the build and design are pretty solid and premium.
This headset targets office people who need to take long calls more than anyone. So, comfort is a must to check. As I’m one of the work from home people, I also have to take long calls and join multiple meetings with hours of duration. I did the same throughout the last week.
My experience was very comfortable, thanks to the cushioning. You need to know, both the paddings are of different quality. The ears are more sensitive than our heads. So, the company added a softer pad in the cups. The headband part is a bit hard then this but comfortable enough. I spend over 9 hours a day wearing it without any issues.
Audio and Microphone:
Poly did a great job in both fields. First, let me discuss the microphone part. The Voyager 4320 UC has a rotatable and flexible noise-cancelling microphone boom. So, I can adjust it as per my requirement.
During the test, it cancelled out a maximum of the unwanted noises, drilling sounds in my case coming from the next room. This is enough and I’m satisfied with it. Apart from this, the mic captures my voice correctly and what the opposite person receives is a good quality one.
Coming to the audio output, the Qualcomm aptX HD codec maintains high quality audio transmission over Bluetooth connectivity. On top of that, the device is specially optimised for MS Teams and Zoom.
So every time the output quality will be the best. I tried with some YouTube videos, audio tracks, and a couple of Netflix content too. The drivers produce a lovely output for all the videos, but in the case of audio tracks, the instruments felt a bit louder than the vocals. As this headset targets office usage only, I can easily put this media part out of consideration.
Lastly, both the input and output quality get slightly better while using the device with wired connectivity. It’s very common for any headphones available in the market.
Voyager 4320 UC supports both wired and wireless connectivity. The company-provided cable is okay for the wired one, or you can use any other Type-C to Type-C cable like me. This headset has Bluetooth 5.2 support and also works with a BT700 Bluetooth adapter. I mainly used the adapter and the wired methods.
The connectivity range with the adapter is too strong. I walked across my flat being in a call via Teams, and there was no connectivity problem or any drops. It is excellent and one of the most vital features this product has. You use this method, just need to connect the adapter with the laptop or PC, and it is good to go.
To enable Bluetooth 5.2, you need to push and hold the power button towards the on the side, until you hear the “Pairing” indication sound. Then only you can find the headset from your mobile or PC. It has the support for dual pairing. I connected it with my smartphone and laptop at the same time. The pairing switch between the device automatically whenever needed.
With the wired mode, I had the same kind of experience. This option might become a saviour if the battery drained fully in between an important meeting or any client call.
The headset packs a 350mAh battery inside that is expected to deliver up to 24 hours of talk time and around 47 hours of listening time according to Poly. Against a single full charge, I used it throughout the week, during office hours. It is over 45 hours and includes both talking and listening. This duration is impressive. The fast charging support allows up to 10 hours of battery backup against just 15 minutes of charging. To recharge, it takes around an hour and forty-five minutes.
It will be charged at the time of wired connection with your PC. Even if you connect it with your smartphone with a cable, the same thing will happen. I have linked this Voyager 4320 UC with my Motorola Edge 20 Fusion with the Type-C to Type-C cable, and the test is successful. I charged the headset fully from my smartphone. Isn’t it interesting?
If you want to avoid wireless charging, there is a wireless option as well. But you need to purchase the charging stand separately. My suggestion is to go without it. The wired charging is enough and the fast charging is present too.
Software and Notifications:
Poly has its own Poly Lens application for macOS and Windows. The hardware can catch all the updates through it. Alongside, you can check the battery level, change the notification type (voice or tune), and a lot more. As this application is available only for Windows and macOS, you can’t take the updates just by connecting this headset with your smartphone.
The device will notify you whenever you get a new call or message and the battery level comes down.
Let’s check the points that an office headset should provide to its user and if it is prest in this Voyager 4320 UC headset.
|Points to Check||Preset or not||Additional|
|Comfort||✔||The headset is lightweight and super comfortable. Got no hesitation for over 9 hours of continuous usage|
|Noise Cancelling Mic||✔||The microphone cuts the maximum of the drilling noise coming from the next room. Pass my test.|
|Battery backup||✔||Spend five days of office hours with a single charge|
|Connectivity||✔||BT700 Bluetooth adapter, Bluetooth 5.2, and Wired, all connectivity options are present.|
As we can see, most of the required features for a WFH person is present in the Poly Voyager 4320 UC. It cost Rs.20,129, which is okay compared to the other office headsets available in the market, but all the features it has come with the premiumness; that’s the remarkable thing.
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